Warranty
Coverage that stays with the screen.
HOLODECK LED™ warrants every display against defects in materials and workmanship for two years from the Date of Activation — and the warranty transfers with the product. If you bought through a dealer, integrator or OEM partner, the coverage is yours.
From the Date of Activation — when the system is first installed and actually operated, not when it leaves the factory.
The cover moves with the unit. Your integrator’s paperwork does not limit your cover.
Email and remote‑desktop support with a 48‑hour response, free, for the life of the product.
What the warranty covers
Replacement parts and in‑house labor, provided the account is paid in full and free of outstanding balances.
Covered
- LED modules, receiving cards, power supplies, hubs and cabinets
- In‑house diagnosis and repair of returned parts
- Firmware and configuration faults in the delivered system
Not covered
- Misuse, accident, liquid ingress, power surge, lightning or force majeure
- Installation, transport or handling not performed by HOLODECK LED™
- Unauthorized repair or modification, or non‑HOLODECK replacement parts
- Consumable and cosmetic wear that does not affect display function
- On‑site labor, rigging, lift or freight, unless separately contracted
Support plans
Silver ships with every system. Gold and Platinum are upgrades — and every year of either extends your warranty by a year, up to five.
Email and remote‑desktop support with a 48‑hour response. There is no expiry on Silver support.
Everything in Silver, plus priority handling and advance replacement of covered parts.
Each year of Gold also adds a year of warranty, to a five‑year total. Three years of Gold takes a two‑year warranty to five.
Everything in Gold, plus next‑business‑day dispatch and a named engineer on your account.
Each year of Platinum also adds a year of warranty, to a five‑year total.
Contact us for a Platinum quote.
Extending your cover to five years
The simplest way to five years is Gold — the extra warranty comes with it.
Every year of Gold adds a year of warranty, up to a total of five years from the Date of Activation. Three years of Gold takes a two‑year warranty to five, at no additional cost for the extension itself.
If you want a longer term without the service plan, additional warranty years can be bought on their own at 10% of system value per year, to the same five‑year maximum. An extension lengthens the parts‑and‑labor cover described above — it does not change what is covered.
Your base term depends on your account: two years as standard, three for collaborator accounts.
Making a claim
Tell us the project name, the system serial or quote number, and what the fault is doing.
Photographs or a short video of the fault condition speed up diagnosis considerably — a still of the affected area plus a clip of it in operation is usually enough for us to identify the part.
with the return address and the packing requirements.
Limitation of remedies
To the extent permitted by law, the remedies described above are the exclusive remedies for a defect, and HOLODECK LED™ is not liable for indirect, incidental or consequential damages, including lost revenue, lost production time, or the cost of substitute equipment. Some jurisdictions do not allow the exclusion of certain damages, so parts of this limitation may not apply to you.
HOLODECK LED™ is a brand of Quality Systems Technology, Inc.
